Refund Policy

Registration status

Course registrations are not complete until either a full payment or a deposit payment of $100 is made. Only registered clients are permitted to attend a course, unless prior authorization has been received.  If your registration shows “Pending Payment” then you are not confirmed to attend the course and must complete a payment.  Payments made in person or by mail at our reception office may take 2-5 days to process.  Our office address for in-person payments is:

Wellesley Consulting Services Inc.
102-2680 Matheson Blvd E
Mississauga, ON  L4W 0A5
1-800-595-0988

Payment methods

We accept American Express, Mastercard and VISA credit cards for online payments made at the time of registration. We do not accept debit cards (except for Visa Debit) or Interac online.  We can also accept these credit cards to pay an outstanding balance in-person at any of our courses, but you must have already made at least a $100 deposit payment.  Cash, cheques and money orders are also accepted via mailed-in payments, in person at our office, or in person at our courses.

If you do not make a payment via PayPal at the time of registration, or wish to only make a partial payment, you may use the credit card authorization form below and fax (1-800-595-0988) or email (sales@wellesleyservices.ca) the completed form to our office.  Please allow 48 hours for payment processing.

The credit card payment form is found below: (Fillable PDF – Requires Acrobat Reader)

Cancellations

We have one of the best cancellation policies among Ontario firearms safety course providers. We will refund 100% of any payments made up to 48 hours prior to the commencement of a course if you cancel.  Within 48 hours of course commencement cancellations are subject to a $50 administrative charge (plus HST).  If you cancel or fail to show for a course after commencement there is no refund and you forfeit any payments made.

We reserve the right to cancel any course. Reasonable notice will always be attempted, both directly to the student, and through our social media channels. You will receive a 100% refund of any payments made in the event we are required to cancel a course for any reason. Please allow up to 30 days to receive your refund. We are not responsible for any additional costs or charges incurred as a result of cancellation of a course.

 

Rescheduling

You can reschedule to a later course on request, up to 48 hours prior to the commencement of your original course. If the course has already been scheduled and there are available spaces, we will reschedule you for the requested course within 24 hours. If the requessted course is full, we will add you to the waiting list. We can also apply a credit to any future courses.

We reserve the right to limit the number of occasions the cancellation or rescheduling policy is applied.

Cancellations or rescheduling requests must be made by phone at 1-800-595-0988 during regular business hours (M-F 9-5), or via email to training@wellesleyservices.ca.

To cancel/change a course, please use the fillable PDF form below and fax or email to us: (Requires Acrobat Reader)