Coronavirus disease (COVID-19) response notice
IMPORTANT COVID-19 UPDATE (February 22, 2022)
PROOF OF VACCINATION REQUIREMENT ENDS
As of March 1, 2022, proof of vaccination is no longer mandated by the Province of Ontario. However, this requirement could be reinstated at any time by the government, and we understand that private venues will be able to voluntarily require proof of vaccination for entry to their premises. As we deliver many of our courses in major chain hotels that are privately operated, we have no control over whether they institute this as a policy.
As always, we encourage you to become vaccinated for COVID-19 in order to help reduce the spread and impact of this communicable virus.
WAITLISTED STUDENTS
Our waitlist is now below 25 persons, and we are working hard to load these students onto upcoming courses. If you have previously registered and paid for a course, and have not yet been offered a space on a 2022 course, it is possible we have left you off our list due to an error. Please email us at wellesley@wellesleyservices.ca to inquire about your waitlist status, or to request specific dates if you see dates available on our website.
Please note that we are also loading new bookings onto some course along with waitlisted students. We must do this in order to ensure we can meet our current and ongoing cost requirements. We are assigning over 50% of capacity to each course to waitlisted students, with the remaining seats open to new registrations.
REFUND POLICY
Due to the extreme financial pressure brought on us during the third lockdown, we are unable to offer refunds until after June 2022 for those who are cancelled or are planning on cancelling. We sincerely apologize for this inconvenience, and we understand that you have entrusted us with a payment for a course that, for whatever reason, we could not deliver on satisfactory terms. Please also be assured that if not for the extraordinary circumstances of the pandemic, you would have received your course already. We have a 10 year track record as a company in delivering firearms safety training to satisfied customers, and we intend on continuing in the business for many years to come.
IMPORTANT COVID-19 UPDATE (September 22, 2021)
PROOF OF VACCINATION REQUIREMENT
The province of Ontario has implemented a “vaccine passport” for some non-essential businesses in Ontario. Many of our courses take place in venues that fall under the requirements for proof of vaccination, as they are in hotel meeting/conference rooms.
Please be aware that if you are registered for a course where this is applicable, you will be required to show satisfactory proof of vaccination to the venue staff before being permitted entry into the classroom.
WAITLISTED STUDENTS
If you registered for a previous course that was postponed due to provincial lockdowns, we still have you on our waitlist. We are working our way through this waitlist in order of most recent registration date.
We expect to be able to offer you a spot on a course by the end of January 2022.
REFUND POLICY
We may be unable to meet our usual 30 day timeline for refunds on cancellations. We are working hard to meet this timeline, but be aware that waitlisted students who request cancellation and refund may have those refunds delayed by up to 60 days.
LOCAL HEALTH POLICY
We are still required to adhere to all local health unit policies, including wearing non-medical masks, and social distancing where possible, during all classes even when all students are vaccinated.
IMPORTANT COVID-19 UPDATE (March 22, 2021)
Courses have resumed in Public Health regions that are not in the “grey-lockdown” level of restriction.
In “red-control” level areas, which include all of our current training locations (Mississauga, Oakville, and Niagara Falls) we are limited in class size to a maximum of 9 students, or as the class capacity dictates.
All of the participants from our postponed courses from November 2020, and January-March 2021 have now been placed or offered placements in upcoming waitlisted courses.
From time-to-time, participants may reschedule or cancel their bookings, and so we may have seats open on earlier courses that show as “sold out” or that are not currently listed for the public. Please check back frequently or follow our social media (Twitter, Facebook) for updates.
Classroom Protocols
Each registrant will be required to complete a health questionnaire and agree to abide to certain mandatory directives in order to participate in classes, as part of the COVID-19 response.
Your health information is kept private, and is only for the purpose of screening whether or not you will be permitted to take part in the course, or be required to wait until a later course (for example, if you have symptoms of illness). The mandatory requirements will be spelled out clearly in the materials provided, but general include a requirement to wear an approved mask and use approved disinfectants/sanitizers.
Should a student in your course later test positive for COVID-19, we will be required to give your contact information to the Public Health authorities if requested so that they may contact you and advise you of the next steps. Similarly, if you later test positive for COVID-19, we are required to pass along the contact details of the other students in your class. Again, your health information is kept private, and Public Health units are responsible for notifications.
Class sizes have been reduced in order to allow for 2m spacing between students during lectures, and where possible, during firearm handling. Masks and hand sanitizing is mandatory because during firearms practical handling, it is not possible to maintain 2m spacing between students and the instructor.
Frequently touched surfaces such as tables and chairs will be cleaned frequently, and training firearms will be cleaned thoroughly between handling sessions.
You will also be required to order a student handbook at a cost of ($21.00) or use an electronic version on a device that is only used by you, should you wish to make use of the student handbook. The student handbook is optional, but highly recommended.